Privacy Policy merah44 — Your Data Safe & Secure With Us

1Privacy Policy Introduction & Scope

Welcome to the merah44 Privacy Policy page. We understand that your trust is the most valuable asset we protect. This document has been drafted with full transparency to ensure you know exactly how your personal information is managed on the merah44 platform.

This Privacy Policy applies to all users who access the merah44 website, register a member account, use our mobile app, or interact with any service offered by the merah44 platform. By using our platform, you acknowledge that you have read and understood this Privacy Policy.

2Personal Information We Collect

Merah44 collects various types of personal information to enable us to provide you with a safe, efficient, and personalized service. The following are the categories of information we collect:

Information You Provide Directly:

• Full name, date of birth, and gender upon account registration.
• Email address and mobile number for verification and communication purposes.
• Residential address and identity information (copy of ID card, passport) for the KYC process.
• Financial information such as bank account numbers, digital wallet details, or your preferred payment method for deposits and withdrawals.
• The security questions and answers you selected for account recovery.

Information Collected Automatically:

• Your IP address, web browser type, and device operating system.
• Platform activity data including games played, total wagering amounts, and transaction history.
• General location information based on your IP address for security and compliance purposes.
• Login session data and platform usage timestamps.

3How We Use Your Information

Merah44 uses the personal information collected solely for legitimate purposes related to providing our platform services. The following are the primary purposes for which your data is used:

• Verifying your identity and securely processing your account registration.
• Processing deposits, withdrawals, and all related financial transactions.
• Providing responsive customer support via live chat and email.
• Sending important notifications related to your account, promotions, and platform updates (with your consent).
• Fulfilling legal compliance obligations including anti-money laundering and responsible gaming requirements.
• Continuously improving merah44 platform products, services, and user experience.

4Information Sharing with Third Parties

Merah44 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, there are specific situations where we may need to share your information with selected parties:

• Payment Processors: Required financial information is shared with approved payment service providers such as FPX, DuitNow, and digital wallet providers to securely process your transactions.
• Technology Service Providers: Our technical partners who help operate the platform infrastructure, analytics, and support services — all bound by strict confidentiality agreements.
• Regulatory Authority: We may be required to disclose certain information to the relevant authorities when mandated by law or a valid court order.
• Fraud Prevention: Limited information may be shared with qualified third-party security agencies for the purpose of detecting and preventing fraud or money laundering.

5Data Security Measures

Merah44 continuously invests in robust cybersecurity infrastructure to ensure your personal data remains protected against increasingly complex threats in this digital age.

• 256-bit SSL encryption for all data transmissions between users' devices and merah44 servers.
• Two-factor authentication (2FA) for an added layer of protection on every user account.
• Multi-layered firewall and 24/7 active intrusion detection & prevention system (IDS/IPS).
• Data-at-rest encryption for all sensitive information stored in our databases.
• Periodic security audits by independent cybersecurity experts and system penetration testing.
• Ongoing security training program for all merah44 staff who handle user data.

6Cookies & Tracking Technologies

Merah44 uses cookies and similar tracking technologies to enhance the user experience, analyze platform usage patterns, and deliver more relevant content to you.

• Session Cookies: Required to maintain your login session and ensure security during platform use. These cookies are automatically deleted when you close your browser.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences for a more personalized experience.
• Analytics Cookies: Helping us understand how users interact with the platform so we can continuously improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity or unauthorised access to your account.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some merah44 platform features.

7Your Privacy Rights

As a merah44 user, you have certain rights regarding your personal data that we fully respect. The following rights are available to you at any time:

• Right of Access: You may request a copy of all personal data we hold in relation to your account.
• Right to Rectification: You have the right to correct any inaccurate or outdated personal information in your account.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal requirements.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your data during an investigation or dispute.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request that we transfer your data in a machine-readable format to you or a third party of your choosing.

8Data Retention Period

Merah44 retains your personal data only for as long as necessary to fulfil the purpose of its collection or in accordance with applicable legal requirements. The following are our data retention period guidelines:

• Active account data is retained for as long as your account remains active on the merah44 platform.
• Financial transaction records are retained for a minimum of 7 years in line with anti-money laundering compliance requirements.
• Session data and activity logs are retained for 90 days for security and audit purposes.
• After account closure, personal data will be deleted or anonymized within 90 days, unless extended retention is required by law.
• Customer support communications are retained for 2 years for reference and service improvement purposes.

9Minor Protection

Merah44 is deeply committed to the protection of children and minors. Our platform is exclusively for users aged 18 and above, and we take firm measures to ensure compliance with this age restriction.

• A strict age verification process is applied during new account registration.
• Merah44 does not intentionally collect or process personal data of individuals under the age of 18.
• If we become aware that data from an underage user has been collected unintentionally, we will immediately delete that information and close the account in question.

10Links to Third-Party Websites

The merah44 platform may contain links to third-party websites or services for your convenience. Please note that:

• Merah44 is not responsible for the privacy practices or content of third-party websites accessed via links from our platform.
• Each third-party website has its own privacy policy which may differ from the merah44 Privacy Policy.
• We encourage users to read and understand the privacy policy of every website they visit.
• Any interaction you have with third-party websites is entirely your own responsibility.

11Amendments to Privacy Policy

Merah44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any significant changes will be communicated to users via:

• A notice prominently displayed on the merah44 website homepage.
• Notification emails sent to the email address registered to your account.
• Update the "Effective Date" displayed at the top of this document.

Your continued use of the merah44 platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated terms. We encourage you to review this page periodically.

12Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the merah44 privacy team is ready to assist.